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Library ResourcesFrequently Asked Questions

  • What are the benefits of institutional site licenses?

    Site licenses provide the widest possible access, offering your users seamless access when logged in to your institution's network—either on site or remotely. You can find information on all the features of JAMA Network site licenses and pricing in our institutional pricing catalog.

  • How do I contact my sales representative?

    A directory of sales representatives can be found here. Sales phone and emails are below.

    Phone: Americas: +1 312.464.4371
    Asia / Pacific: +1 312.464.4227
    Europe / Middle East / Africa: +1 312.464.2543

    Email: sales@jamanetwork.com

  • I am having technical issues. Who do I contact?

    Please email support@jamanetwork.com and provide your name, the institution name, and customer number if available.

  • I need to access my COUNTER reports. Where are they located?

    To download COUNTER reports, add or edit IP addresses, manage access options and view your current subscriptions sign in at the Administrator Dashboard here.

  • What are access options?

    The JAMA Network supports institutional access through IPs, Shibboleth, OpenAthens, and referring URL.

  • How can patrons access content remotely?

    You can find complete information on remote access here.

  • I am interested in the JAMA Network Backfiles. How do I find information on pricing and purchasing?

    JAMA Network Backfiles are available as a one-time purchase, which includes perpetual access rights to every issue of JAMA and the specialty journals published from 1883 through 1997. Maintenance fees are waived with an active site license. Pricing is available on page 6 of the institutional pricing catalog linked here. For more information, contact a sales representative for a quote at sales@jamanetwork.com.

  • Is it possible to access JAMA Network content for text and data mining?

    Effective February 1, 2019, AMA permits Site Licensees and their Authorized Users to conduct text and data mining of metadata of the Licensed Material, subject to certain terms and conditions. This notice has the effect of modifying certain permitted and prohibited uses as defined in your institution's Site License.

    Each Authorized User must agree to these text and data mining terms and they must recommit to them each time they begin a new search.

    Access, read, and agree to our text and data mining Policy and License Agreement

  • Where do I find information on how to publish in JAMA Network journals?

    Information, Instructions for Authors, and additional resources for authors interested in submitting manuscripts to the JAMA Network journals—JAMA, JAMA Network Open, and the 11 JAMA Network specialty journals—are available for each journal through this link.